Please don't hang up
Wednesday, March 08, 2006
I hate Home Depot!
For those of you who don't know, I work for American Standard. This is a company that makes plumbing fixtures, i.e. tubs, toilets, faucets, etc. I handle our Columbus Ohio facility and I basically put together truckloads and schedule appointments.

Most of our freight goes through Home Depot. (I know most of you know who this customer is.) I really hate calling these people for appointments, hence my title. And I'm going to tell you why.

1. 9 times out of 10, the people who answer the phone are rude. (We really think here, in our office, that Home Depot pays their employees to be rude.)
2. You sit on hold FOREVER. Seriously, I've held for a Home Depot facility for as long as 40 minutes or more. Just trying to get the receiving department!
3. 9 times out of 10, the people who answer the phone in the receiving department are rude. See #1.
4. They never EVER want to take our freight. It's always, "We don't have room for that." "We are over loaded now, how can I take more?" "We can't take that freight until we clear room for it." "I can't take that Wednesday (the date we ask for.) I can take it Friday." ~ Seriously then, STOP ORDERING THE FREIGHT!
5. Did I mention they are rude?
6. They are rude.
7. You seriously sit on hold for a LONG time.
8. The hold music is horrible. If you've ever seen a Home Depot commercial, you know what I am talking about. Imagine hearing: "You can do it, we can help!" about 100 plus times a day. It's a wonder that I have any hair left.

Home Depot is our biggest retail customer and everyone here in this office, hates them. I would say 90% of our office shops at Lowes because Home Depot has basically ticked off EVERY SINGLE person here.

Thank you for listening. I needed to vent. Can you tell that I have scheduled Home Depot deliveries today? :)

posted by Susan @ 2:03 PM  
  • At 3:05 PM, Blogger Corina Bowen said…

    LOL-- the other day a co worker sent me a email full of questions.. like.. Coke or Pepsi.. kind of thing.. well one was.. what are you listening to right now? I put stupid people. I didn't even think about it.. just did the hip honest thing. :-) after I sent it, I thought.. Ohmygosh.. she was just talking to me so she will think I was talking about her. ~ It reminded me of what you just blogged.. don't you get tired of talking to "stupid" people? I think I have the hotline for that here at work!

  • At 7:24 AM, Blogger Jeana said…

    How funny! We love Home Depot because the workers usually know what they're talking about. In this area it seems like Lowe's always hires teenagers; nothing wrong with teenagers per se, but 1) they don't usually know how to change an outlet (or whatever I'm trying to do) and 2) the ones they hire are always punks. Wonder if it's a regional thing?

  • At 3:48 AM, Anonymous Anonymous said…

    Oh... I've spend 73 on hold w/american standard & then was told that THAT specific fixture was not yors, even tho the box said "American Standart" & "Limited Lifetime Warranty"

  • At 11:28 PM, Anonymous Linda said…

    I hate Home Depot with a passion. They do not care about anyone that shops there and expect their customers to kiss their arses with a smile on their face as they pay for their shoddy merchandise. Home Depot has the worst customer service of any company I have ever spent my money in. I will NEVER shop there again even if i had to drive 5 hours to buy one two by four, I would drive it rather than enter a Home Depot.

  • At 11:21 AM, Anonymous Anonymous said…

    NEVER SHOP AT HOME DEPOT ! I've worked for Home Depot for five years and seen it get worse every year. The only thing that matters to them is signing you up for a credit card. As a customer how many times are you asked about opening a home depot credit card, free estimate on at home services, would you like an extended warranty on this product ? Items are always out of stock so its really not convieniant to go there. The commercials seem to imply you get professional service and your own personal shopper to help you through the store. THIS IS A LIE ! Payroll hours are always reduced to help make up for thier declining stock. When you find someone they are usually new and under paid so they dont know or care where the products are. If you are not satisfied with Home Depot go somewhere else, I do. To all those home depot employees who complain about no discounts, better deals as a customer than an employee and NO HOLIDAY BONUS this year. Stop giving them your money ! DO NOT SHOP HOME DEPOT !

  • At 12:27 AM, Anonymous Former customer said…

    Just to give you an idea of what to expect at Home Depot the store in Mount Prospect Illinois has hired as thier front end supervisor Robert Hudson. This person is responsible for the cash brought in and the credit card numbers.This nay not seem unusual but six years prior he was convicted of mail theft. He had over 17,000 pieces of mail he had been hoarding while working as a mail carrier. This included credit card statements and checks. It had been seperated and organized into storage bins throughout his home and garage. Since this store is near his mail route customers often recognise him as they are handing over thier checks.

  • At 4:56 PM, Anonymous Anonymous said…

    I do home services for them and I have an appointment with a home services rep. tommorow. This little bastard told one of my customers that he thinks where ripping them off. Did I say I hate Home Depot. Furthermore, Im looking for a chance to get my hands around the neck of two store managers in Forked River, NJ. did I say I hate Home Depot.

  • At 1:46 PM, Anonymous Anonymous said…

    This following was emailed and mailed to corporate. Never heard a word from them. Looking at the other posts here and at other sites it is clear they just don't give a damn about John Q. Customer. I go out of my way do avoid HD and can only dream of everyone wising up and doing the same!

    The purpose of this message is to express my frustration with the lack of adequate staffing of floor personel and the complete absense of customer appreciation by certain store employees. It has gotten to the point where I no longer shop at Home Depot unless absolutely necessary. A review of my credit purchases up until about August of this year will show several thousand dollars worth of purchases. I continue to purchase the merchandise that Home Depot provides, at competing businesses.

    On one occasion, while accompanied by my 12 yr. old daughter, I attempted to ask a store employee a question. After waiting patiently directly in the presence of a group of 4 employees to end their conversation, I had to get one woman's attention to ask my question. She simply gave me a blank stare and walked away! My daughter was as stunned as I was. From this one instance, odds are that my daughter will not be a loyal Home Depot customer.

    A couple of evenings ago, I entered the store to check on the availability of an item in the lumber department. After walking fully 1\2 the length of the store and not seeing one orange apron, I approached a group of employees engaged in conversation near the employee's room. Any one of them could have determined that I was a customer waiting for attention as I stood in their midst waiting for someone to end their conversation. As this clickish group turned and walked away, I asked a woman operating a remote terminal if she could look up an item on her machine. She told me she could not. I then commented that I had just wandered half of the store without seeing one orange apron. She simply cut me off mid sentence and curtly asked me what I wanted! To her credit she did use her radio to contact someone in lumber about my inquiry. I was furious that this group of employees obviously had no real regard for a customer shopping in their store.

    I would like to point out that there are several employees working at this location who are truly great Home Depot ambassadors and genuinely nice people. The problem seems to be with a few employees who appear to view customers with complete indifference.

    On another occasion I contacted a woman on the phone at Installation Services about the method being used to insulate attics by your contractor. The problem is that Home Depot is providing a shoddy service to insulation customers by not air sealing the attics of homes they are adding insulation to. Any questions about air infiltration into homes, please visit the Department of Energy's website at
    Insulation alone does not stop air infiltration.

    As I attempted to contact someone at Home Depot to alert them of this fact, I found myself being stonewalled by a rude young woman on the phone. I explained to her that I was attempting to contact someone responsible for the insulation program regarding the air sealing issue. She refused to provide me with any information about who the correct contact was other that the say that she would forward my complaint to her manager. When I asked for the manager's contact information, she refused, stating that she would forward my complaint. I asked her how I would know that my concern had been adressed, she again stated that she would forward my complaint without providing any more information about a feedback process, and flatly refused to give me the manager's name or contact information, stating that she "Did not have to give me any further information"! I hope this kind of attitude isn't generated from the top down!

    There definitely seems to be a cavilier tone to a certain section of your employees that doesn't blend well with a consumer oriented business such as Home Depot. It has definitely cost you thousands of dollars in business from this customer, and unless something changes I will avoid shopping at the Depot at all costs, even if I have to pay a little more.

    Last week, the Short Pump store had very few customers inside. During the same timeframe, I went to Lowe's and it was somewhat crowded. The unviversal comment I get from people when mentioning Home Depot is that you can't find anyone to help you when you need it!


    I recall yet another incident about 2 months ago in which I purchashed 2 Mill's Pride Cabinets at 50% off. I attempted to return them less than 2 weeks later and was told these items could not be returned because they were no longer in the "system". There were no signs indicating that all sales were final when I selected these cabinets. I have purchased clearance items from HD before and returned them without any problem. If this was a special case, why didn't someone post a sign indicating that all sales were final?

    Thank you for taking the time to review my issues.


  • At 11:15 AM, Anonymous Anonymous said…

    cnaI HAAAAAAAAAATE HOME DEPOT. The home Depot on 23td Street in NYC is a house of horror. From ordering my drapes to delivery it has been painful and time consuming experience!
    Fed-ex and UPS have called me with each delivery because they had the wrong address. I have called Home Depot and asked them to fix the problem and they assure me that they have the correct address. They should probably send it to the vendors who are shipping me my blinds then, because they do not have the correct address even after 3 phone calls.
    My first package arrived with the wrong order a week has passed, I have called everyday and spoke 5 different people, and nothing.
    Don't even get me started with the people that come and install your drapes. They are so rude, you will think you called the wrong number. You could only be so lucky.

  • At 5:13 PM, Anonymous Anonymous said…

    1st: I think your VERY ignorant. You keep saying that they were "rude". Sounds like you just had a bad experience. You shouldn't bash The Home Depot Corp based one a couple bad employees.

    2nd: Its a BIG warehouse, do you really expect people to just drop what their doing to answer the phone?

  • At 1:17 PM, Anonymous Anonymous said…

    Anonymous said 'Its a BIG warehouse, do you really expect people to just drop what their doing to answer the phone?'

    The person who wrote that might be the biggest douche in the world. It's a fucking store! Answer the fucking phone!

  • At 1:17 PM, Anonymous Anonymous said…

    Anonymous said 'Its a BIG warehouse, do you really expect people to just drop what their doing to answer the phone?'

    The person who wrote that might be the biggest douche in the world. It's a fucking store! Answer the fucking phone!

  • At 7:11 PM, Anonymous Anonymous said…

    I no longer shop at home despot. Their customer service is make believe. After getting strung along over 2 months with corporate customer service HD denied my complaint in a letter and they didn't even get my name spelled correctly. Repeated calls to customer service and a letter to CEO Blake met with no response. The store in Allen Park, MI is generally empty while the Lowes in the lower parking lot is full. The store manager is totally inept in customer service and it filters down to the floor staff. Adios, HD and hello Lowes!

  • At 12:04 AM, Anonymous Roy said…

    I was once an employee ...oops , pardon me, ASSOCIATE , of The Home Depot. From the district on down to the lot guy(or gal) , no one cares about the customer . We were not paid enough to care . After being there for 9 years , AI was only making $9.75 an hour as a millwork specialist.
    Also,many of the customers had absolutely no business darkening the door of HD . Just when you think you have seen the DUMBEST ASS that you could possibly deal with , someone who was EXPONENTIALLY DUMBER would come along shortly. Damn old people would tell you their life stories when all they needed was a small piece of screen wire to keep the squirrels out of their chimney, all the while you were trying to cover three departments because the store manager would not use hours to schedule badly needed personell in the departments.

  • At 12:16 PM, Anonymous Allan said…

    Allan said...
    I purchased a tower propane heater from Home Depot on-line on 10/31/08. I received it on 11/06/08, assembled it an placed it into service on 11/07/08. This heater worked great for the first 27 days and then stopped functioning properly. The pilot light would light but would not stay on and the propane would not flow out of the main burner. It appears that the temperature sensor that determines the proper functioning of the pilot light is defective and will not allow the propane to flow. I have allowed the sensor to get so hot that it glows bright red and it still will not allow the propane to flow. I had to purchase a replacement from Home Depot on-line. I will then have to assemble the replacement unit, then dis-assemble the defective unit, re-package it and transport it to a UPS shipping center for return to Home Depot. When Home Depot receives the returned, defective unit; they will credit back my credit card. In the interim, I am paying for two units; one that does not work and one that I have not received yet. This is not an example of poor customer service but an example of TOTAL LACK OF CUSTOMER SERVICE (i.e.; The customer's brand new product does not work, the customer has to purchase a replacement, the customer has to assemble the replacement, the customer has to dis-assemble the replacement, the customer has to transport the defective unit to a shipping location and the customer has to pay for two items while this entire process transpires.) Where, in this process, is the merchants commitment to customer service? I hope the replacement unit works longe than 27 days!

  • At 1:59 PM, Anonymous Anonymous said…

    As customers, you have no idea what it's like on the other end of the spectrum. Working at Home Depot for the past two years has really opened my eyes. Now I see why retail stores can't keep employees!

    The things we have to deal with as associates are just appalling! You get grown men coming in for stupid, silly trinkets, and when told that we don't carry that item, they simply throw a fit and proceed to curse us out, whether it be a man or woman associate.

    You want to know why Home Depot workers are so's because they're sick and tired of being crapped upon by customers. All we want to do is help the customer. If they don't get what they want, they turn into monsters! It's not like we, as cheaply paid associates, can magically make an item appear. Do your freaking homework and find the item yourself!

    But you know, the way associates acts trickles down from the way the store manager behaves. If he/she doesn't have control over their employees, then who's in charge here? Good store manager=nice store to shop at.

  • At 7:38 PM, Blogger WayWard said…

    I am a current Home Depot employee and I look forward to the day when it becomes the new K-Mart. I will be leaving this employer soon because it is a rotten company. Granted, it behaves like most U.S. companies, meaning it is only interested in profits and will say whatever sounds good to the public but will always do what pleases short attention span investors.

    This company is rotten from an employee’s perspective because it steals from the employees. Granted, the average sales person in the store may not be considered a highly skilled or valued employee in the U.S. economy but when an employee is not treated well, then they DO NOT treat the customer well. One plus one equals two and when an employee is not valued then the employee does not value the company or its customers. Dump your Home Depot stock and buy Lowe's stock.

    Home Depot steals from its employees in several ways. I can address the way it has stolen from me. I joined the company some six months ago and was told I was joining the company as a full time employee. I worked full time hours. After the initial three months, they changed their mind and now said I was actually a part time employee. Being part time cost the company a lot less money and brings a lot less compensation to the employee. I disputed this change and was basically told tough.

    I could have fought and perhaps even sued, maybe perhaps even fostered a class action suit against the company. In the end I just decided to leave and in the meantime to not give my full abilities to the company. Someone else will hopefully soon be pissed off enough to start that national class action suit. This is how they can win it. Home Depot regularly hires people full time but then later say it was really part time thus saving themselves lots of money. Proving this can be tough because, "he who has the gold makes the rules". But put the first fact together with how at the same time, and in the same store, they hire people who want to work part time and then assign them full time hours. Together this should be enough to convince a jury in a class action suit to find for the plaintiff.

    Granted, the lawyers in a class action suit will take home most of the money but the bad publicity for Home Depot will be enough to make my day.

    The next time you get rotten service at Home Depot, realize that the employee has been treated rotten first. When you get a peak at the grassroots of how the average Home Depot employee feels about the company, you realize that easily well over fifty percent do not like the Home Depot. I'm not saying that employees who work for a rotten company should give rotten service. I'm saying that given human nature, it just gets passed on.

    Never again will I buy something from Home Depot. Even now, when I need some nails or an air filter, I go to Lowe's.

  • At 1:20 PM, Anonymous Anonymous said…

    As a former associate, I can tell you why the associates are such assholes. New young employees start out gungho, with dreams of rapid advancement. They take initiative, are willing to work crazy hours to build displays, work holidays, or handle the massive project of inventory.Meanwhile the company cuts back on benefits, opportunity and raises.The slow economy and the competition from Loews has eliminated the expansions that fueled the need for more managers.
    Soon he finds out that he won't ever double his salary no mater how hard working he is. The Sunday breakfast meetings is where the latest cut backs in benefits are announced and badges are given out, as well as gifts of mugs, etc. Instead of decent raises, you get gifts of minimum value. Now you start working as a the only person in plumbing. You are besieged by angry, bellicose and ignorant customers. Because you are dealing with cheap bastards looking to save on having to pay a plumber, you are easily pissed and treat everyone as an asshole. Your knowledge of plumbing is limited and you don't know what is out in the field, since plumbing has evolved over the years. The customer ends up with amateur advice, and a job that the home inspector condemns when the house is sold, and leaks down into his new wood floors, ruining them.

  • At 1:49 PM, Anonymous Anonymous said…

    I'd like to tell you two other stories: It was a long standing tradition to close all the stores on Easter Sunday, and have a picnic in a local park. Hot dags, sausage, salads, coffee, soda, etc. A good time was had by all especially by the kids, who were included. A great day and all paid for by HD. Then Lowes started expanding and kept open on Easter Sunday, so HD followed suit, and the parties were gone.
    Another factoid: Employees hird say in 1980 for $7 per hour, by 1998 might be making $18. Raises came but were smaller. Under Nardelli, salary caps were made for each class of employees. Moral of older employees plummetted. They knew that their accumulated knowledge had been imparted to countless employees. The company prides itself on knowledgeable employees but that doesn't translate into money. The company is glad to replace the $18 guy with two $9 teenagers.

  • At 11:09 PM, Anonymous Anonymous said…

    They hire with a family attitude. Home depot forgets the family. Home depot will not allow associates to have one day out the weekend off to spend with their families. They have increase theirs store hours to increase the managers bonus. Not enough associates so no one can get a day off. They will write associates up if they call out sick on the weekends.
    It doesn't matter how much experience you have in your field, if you don't kiss the manager's a** you will not get the position or they will move some moran with no experience.
    I say we should ban together for the associates of any retail and DON'T SHOP ON SUNDAY AT ANY RETAIL. FOR THE FAMILIES SAKE! BRING BACK THE BLUE LAW! The day of rest but also a day for a family instead of corpate ruining our family.

  • At 4:34 PM, Anonymous Anonymous said…

    DON'T EVER order something at Home Depot. My husband and I ordered blinds for our new home and ended up waiting four months to receive them when they initially said it would be in within a month. The blinds were on back order and no one called to let us know. We had to keep calling them to find out what was going on. We ordered the blinds early December and finally had them put in March 30th. They were supposed to be in Jan. 15 or so. When we called to complain people didn't know what was going on, there was never a supervisor around to talk to in order to find out where our blinds were-how long before we receive them etc. We were told to put in a formal complaint once the blinds were in. We were told we were going to receive a $100 credit and we're still waiting for that and it mid-May. I've tried calling over and over but no one calls back.
    SO FRUSTRATING to deal with them and aslo have no blinds in our home.

  • At 10:58 PM, Anonymous Anonymous said…

    I worked for The Home Depot 3209 North Lincoln in Nebraska. The manager hires and promotes her buddies. If you are one of her buddies sisters she will hire you and let you fill in as scheduler while her buddy the Associate Coordinator is off on her honeymoon with her assistant manager husband. The same do nothing can say no to loading soil for a customer in a mobile cart. If you are one of her buddies you can tell her if you don't get a DH postition you will leave and guess what you get a DH position. Her buddies wouldn't know customer service if it kissed them on the ass. The distract manager apparantly likes fat blond chicks because the two female managers in the district are that. I don't believe either one of them got their position on legitimate grounds. The employees who actually do understand customer service are treated like crap I should say abbused. They are payed crap, given crappie hours, and fired when the DH's that think of themselves as superior leave notes saying the district manager is coming but do not make arrangements for the $198 grill in the ad that is not available because they are all broken. Live mice were sent home with customers because management (store level and district) wouldn't face the fact there was such an infestation it was probably a health issue. Candy was peed and pooped on. If it wasn't obvious it was sold. The bird seed and grass seed were dangerous to shop also. The only good The Home Depot is a closed The Home Depot

  • At 8:37 PM, Anonymous Anonymous said…

    Sounds like you all are a bunch of whiners. For those who didn't get promoted because of their dumb managers you are up against alot of people who have more talent, drive and maturity than you do. It is to bad that your parents were not there to fight your battles for you. Advancement is the same everywhere, being at the right place at the right time.
    As for customers with bad experiences, how many customers say the same thing about you, where you work. I can say from experience that it is sweet jusctice when you get to be on the other side, and then ask them how if feels. Bad people have jobs too, look at Washington.

  • At 3:01 PM, Anonymous HomeDepotStaff said…

    I work at the Home Depot in British columbia, Canada, and honeslty it is NOT as bad as your stores in the US. I mean yeah, we have bad hours and SOME of the management have total attitude problems, but overall, it's a decent place to work and my co-workers are all very knowledgable and NOT rude. Although, when it does get busy, it gets frustrating to try and get a hold of an associate for a customer in a specific department.

  • At 12:34 AM, Anonymous Anonymous said…

    I work for Home Depot, in Houston, Texas, and let me tell you, They do not give a crap about the associates. They have managers in place that I have no idea how they ever got there. It must be who you know. There are manangers that ask me questions that they should know the answers to. I'm just an hourly associate. All the things the customers compain about are true. The associates do not pay attention to the customer like they should. I have seen cashiers checking a customer out and talking to the person next to her and talking about someone in the store or another customer or what they did last night or what they are going to do when they get off work today. I don't want to hear it and I am very sure that the cusotmer dosen't. We have managers in the store that are very racist towards white associates and customers. This is sucha bad expample, but, I guess you lead by example... that is why Home Depot is one of the worst places to shop and to work. So kid's stay in school, study so you can do better than Home Depot.

  • At 1:12 AM, Anonymous Anonymous said…

    Basically, the home depot is a pile of crap. Over the last few years it's gotten steadily worse. If you want to see a store set up for failure, go to store 8566. The management is non existent or screwing each other in the back room. The company doesn't care about operations at all, they only want to get the customers to sign up for a credit card with a 29% interest rate.

  • At 11:17 PM, Anonymous Anonymous said…

    I don't get why the majority of you sit there and complain about Home Depot...if you really hate it that much, why do you still shop there? Looks like the idiot in your situation is you.

  • At 8:42 PM, Blogger rose said…

    I hate Home Depot & their horrible delivery service (Crystal Lake. IL) . I bought a oven (full price) & refrigerator (got a SUPER deal it was almost 60% off due to discontinued Amana model). I scheduled delivery and had to do 2 delivery days. They delivered the full price oven first, on the second delivery, I was driving home & got a delivery call, I tried calling back, got home 5 min after the start of the Kdelivery time range" with a note saying they were there, waited 15 min and left. Lie #1. I continued calling the cell # and the main office for over 20 min until a women answered, she said too late reschedule. I was so pissed off I said I did not want to reschedule delivery at this time. I called home depot a couple of weeks later to see if I could make different arrangements for delivery. They told me the delivery company made 2 attemts to deliver. Lie #2. Nobody ever called after first delivery screw up. They said the delivery company canceled my order. REALLY! Since when does a delivery comany have the right to cancel MY order? They did not refund my money. I went to the store where they proceeded to tell me they were out of stock of my refrigerator, ya know since the delivery company canceled my order. They said they would refund my $700.00 and there were similar refrigerators I could purchase for about $1,200.00. Assholes! They made no attempt to rectify the situation. Just too bad for me, because they are a big corporation and there is nobody I could complain to and nobody had to deal with the consequences of screwing the customer. I HATE HOME DEPOT. I will take my business to Menards, where staff is friendly and always helpful hope home depot goes under soon!

  • At 3:03 PM, Anonymous Hard place to work too from what I have been told by an older guy. said…

    yeah they can suck, lowes can too.
    There is one old guy left from when lowes was Eagle hardware that I can ask questions, maybe one other if he is still there in Electrical. One old one at HD was good too but most of the help if you can find them don't know what you are talking about. I'm not surprised as they are both trying to be the costco of hardware and most people with contracting experience would rather be doing the work. I am lucky to have both about 1/4 mile or less apart so I can peruse either for my item search.

    Lowes wireless system got hacked a few years back.

    Some place on the web a young guy posted the emergency response codes at HD so if you pick up one of their radios you can get all hands flooding the front door to respond to shoplifter going out the door type of thing. One thing I'll give to lowes is they don't allow the local latino workforce that will offer to paint your car or fix that dent to hang out in front of the store. If they offer don't do it you will regret it.
    But a day laborer idk it may be better than labor ready gene pool.

    Home Depot seems to have a worse phone system of waiting with not a valid option. They do a lot of business on the weekend but their contractor desk is not open then so no one that might know anything is there to answer the phone. If you want to do better your business hire more people to answer the phone than the operator who can not tell you if a log splitter which she thinks is for cutting rebar is available for rental or not when your rental shop is too busy.

    I once saw a dog take a dump right in home depot. Nice how they let anyone's dog in that are non service dogs. I wonder what code they use in response to that? DS044 Lumber?

    I had an instructor in another private corporation that the workforce went on strike and he worked for HD for some time. He said it was not a fun place to work for your money.

  • At 2:02 AM, Blogger simon6071 said…

    I'm a DIY guy and I used to enjoy shopping at Home Depot in Alhambra California for things that I needed for home improvement in spite of the fact that there are many day labors squatting just outside the Home Depot parking lot staring at the customers as we arrive.

    Today while I was shopping inside Home Depot for about half-an-hour, someone vandalized my beloved car in the Home Depot parking lot by making long scratches along the entire left side of the car. I saw no scratches at all on the left side as I left my car but I saw them when I came back to the car.

    I reported it to the manager as well as to the police. The police officer agreed that the scratches were consistent with scratches caused by vandalism but said there was nothing he could do regarding the vandalism on my car because he knew the Home Depot security camera did not cover that part of the parking lot far from the main entrance and because the day labors squatting nearby told the police officer that they saw nothing related to my car being scratched.

    Even though I cannot say for sure who vandalized my car in the Home Depot parking lot, I do not feel safe going shopping at Home Depot anymore, especially the one in Alhambra CA with a parking lot that has a vandal at large and that security is insufficient to protect the vehicles of the customers.

    Therefore, from now on I will either go to Walmart in Rosemead , Mission Super Hardware in San Gabriel or Orchard Supply Hardware in Pasadena for my home improvement needs.
    The best thing is that there are no day labors staring at the customers as we arrive the parking lot.

  • At 6:36 AM, Blogger simon6071 said…

    Correction: day [laborers]

  • At 3:53 PM, Blogger simon6071 said…

    Car thefts at D.C. Home Depot on the rise Source
    A Northeast Washington shopping center parking lot is experiencing a rash of daytime auto thefts.
    Police sources say vehicles are being stolen outside The Home Depot at 901 Rhode Island Ave. NE.
    “I had my cart and I wheeled it everywhere thinking 'Am I crazy? I know I parked it there!!" But it was gone,” said theft victim Sonja Sweek.
    On several days, as many as four or five vehicles have been stolen.
    Most recently, a Capitol Hill retiree had her minivan stolen when she went into the store at 4 p.m on Saturday.
    "It was just very surprising," one victim tells ABC7. "I was very frustrated and of course angry."
    D.C. police have increased patrols at the Northeast shopping center. But some are still fuming at what they call police inaction.
    “It’s just ridiculous,” said merchant Tyreese Russel. “You're at work and as soon as you get off of work your car is stolen. Police is up here, but they're really not doing nothing because cars is getting stolen.” -Source: ABC7News and

    My car has a smart key system which, in spite of the perception of being more advance, actually allows car thieves to steal the car more easily.
    Google :Smart Key systems on vehicles not safe!-
    To prevent my car from being stolen, I always put on a brake lock whenever I leave my car even for a short time such as paying for gas in a gas station.

    After reading the ABC7News report of car thefts in Home Depot parking lot, I guess the motive behind the vandalism on my car is that a car thief found out that I had a brake lock on that prevented him from stealing my car, so the car thief vandalized my car out of frustration. Of course there could be other possible reasons for the vandalism on my car in the Home Depot parking lot.

    Whatever, the reason, I think Home Depot sucks for not doing enough to protect the vehicles of its customers. With so many day laborers squatting on the perimeter of the parking lot, Home Depot should have security cameras covering the whole parking lot instead of just the portion near the store main entrance as the police officer told me.
    The fact that as many as four or five vehicles have been stolen in just one Home Depot parking lot on several days indicates that the Home Depot management just doesn’t care.
    I don’t want to risk my car being stolen or vandalized again. No more shopping at Home Depot.

  • At 5:59 AM, Anonymous Anonymous said…

    seems like there are a lot of negative people using this site. The world is full of discontented employee's, whats funny is their attitudes don't change when they go to a new job, they take it with them. It is always someone elses fault isn't it?

  • At 4:25 PM, Anonymous Anonymous said…

    so because all the employees are probably busy providing good customer service by helping customers with their purchases, and that they didnt say screw you customer i gotta answer the phone, the entire home depot is rude? that logic is that of a child who didnt get the candy they wanted, during prime shift you have maybe 25-30 associates for an entire warehouse with different divisions, with thousands of customers coming in daily as well as contractors, stop being a whiny bitch, and wait your getting paid anyway.

  • At 5:16 AM, Anonymous Padhma said…

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  • At 3:26 AM, Blogger sandhosh said…

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